Forgot Your Password

If you have forgotten your TotalAccess password:

• Click the Forgot Password link on the Login page. You will be prompted to enter your User ID and Client ID.
• Click Continue. You will be prompted to answer the three security questions that you set up when you initially registered for TotalAccess.
• Click Submit. After your responses are verified, a temporary password is sent to your email address.
• On the Login page, enter:
  • User ID,
  • Temporary password, and
  • Client ID.
• Click Login. TotalAccess prompts you to change your password.
• Enter the following information:
  • Old Password,
  • New Password, and
  • Confirm New Password.

Note: Your new password must be between 8 and 20 characters in length, contain at least one numeric value, at least one upper case character, and at least one lower case value.

• Click Submit. A confirmation message is issued verifying that your password has been changed.

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